Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): Solomon Islands Submarine Cable Company (SISCC) has been granted an interim licence to operate its submarine cable services in the country.

The Interim Telecommunications Licence was granted to the company yesterday by the sector’s regulator, the Telecommunication Commission Solomon Islands (TCSI) in accordance with the Telecommunications Act 2009.

TCSI deems the Interim Licence as a necessary step towards an exclusive Individual Licence for the state-owned submarine cable company.

Under the terms of the Interim License, SISCC will now be able to provide international and domestic leased capacity, Internet Protocol (IP) transit services, internet exchange and peering services to facilities owned and operated by licenced service providers.

Furthermore, the Licence allows SISCC to use the Coral Sea Submarine Cable system to provide services to non-resident telecommunications service providers for the transport of telecommunications traffic to and from destinations outside of the Solomon Islands.

Effective from the date of granting of the Interim Licence, SISCC now has the legal authority to do business through the Coral Sea international submarine cable system (CS2) and its domestic network (SIDN).

The Coral Sea Cable System (CS2) will link both PNG and Solomon Islands back to a major East Coast Internet Hub at Sydney, Australia.

Each country will be able to use two fibre pairs on the system from their respective capitals, Port Moresby and Honiara to Sydney, yielding each country up to 20 Terabits/s.

Through Solomon Islands Domestic Network (SIDN), SISCC will be able to on-sell its licenced services to local internet service providers operating in the national capital Honiara and in the provincial capitals and towns of Auki, Noro and Taro.

SISCC is a joint venture company incorporated in the Solomon Islands. 

The shareholders of SISCC are the Investment Corporation of the Solomon Islands (ICSI) with 51% of the share capital and The Solomon Islands National Provident Fund (SINPF) with 49% of the share capital.

SISCC operates in the Solomon Islands using the business name Solomon Submarine Cable (SSC).