Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

(TCSI): Teleconferencing facilities for emergency responders manning Solomon Islands’ Western Emergency Zone are now operational.

According to a report carried in the SB Herald, the teleconferencing facilities are located at Nila in the Shortland Islands, the Western capital of Gizo and the Choiseul capital, Taro.

The facilities, all of which are located in Solomon Islands’ Western Emergency Zone, will be used by police, health, immigration and customs officers to hold preparedness planning sessions with their superiors at the National Health Emergency Operation Centre in Honiara.

Prime Minister Sogavare acknowledged the completion and launch of the COVID-19 preparedness facilities in his weekly address to the nation today.

“The facility has now developed an effective communication link, which has now provided daily communication between SOLMAT and the National Health Emergency Operation Centre, enabling the teams to discuss detailed operation requirements and plans,” the Prime Minister stated.

Furthermore, the Prime Minister stated that infection, prevention and control (IPC) on-site for frontline police workers is continuing.

Telecommunication facilities such as the ones set up in the Western Emergency Zone are the operational responsibility of Solomon Islands Emergency Telecommunications Cluster.

The Cluster includes TCSI, the Solomon Islands Government’s ICT Support Unit and telecommunications providers operating in the country.

The key mandate of the Cluster is to ensure that vital communication links are not disrupted during Solomon Islands declared State of Public Emergency (SoPE).

The Cluster reports to the National Disaster Organising Committee (NDOC) and works to maintain or setup facilities and equipment that support emergency first responder manning Solomon Islands declared COVID-19 Emergency Zones in Honiara and in the Western Border.