Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

When considered necessary, the Commission will publish a request for applications for an Individual Licence and any person may make such an application. If the Commission intends to restrict the number of service providers to be licensed to a particular service, a competitive selection process will be used for applications. That process takes into account (among others) applicants’ financial bids, experience and commitments in terms of coverage of the service.

I already have a Form

Submit Individual Licence Application Form {link to relevant contact for submission}