Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

Applications for Spectrum Licenses must be made through the Commission’s prescribed standard form which must be completed and submitted to the Commission.

The Commission issues standard application forms for the following radio spectrum licence categories:

  1. Aeronautical, Land Mobile and Maritime Radio Services
  2. Fixed and Terrestrial Radio Services
  3. Broadcasting (Audio) Services
  4. Amateur, Radio-determination (Radar) and Satellite Services

Standard Application Form

   pdfDownload Aeronautical, Land Mobile and Maritime Radio Services Form (333 KB)

   pdfDownload Fixed and Terrestrial Radio Services Form (105 KB)

   pdfDownload Broadcasting (Audio) Services Form (98 KB)

   pdfDownload Amateur, Radio-determination (Radar) and Satellite Services Form (168 KB)

I already have a Form

Submit Spectrum Licence Application Form {link to relevant contact for submission}