Lodge a Complaint

The Commission is mandated by the Telecommunications Act (2009) to regulate the telecommunications sector and as such, maintains its policy of assisting complainants to address complaints directly to their service provider, as the first step towards resolving individual problems. However, the Commission can be requested or may, of its own volition, carry out investigations into matters related to market, service providers, services, anti-competition or other such issues.

Type of Complaint

The Ministry of Communication and Aviation’s (MCA) Television Board is the authority responsible for regulating television broadcasting services and for the issuing of Television Licences in accordance with the Television Act.

Please visit the link below if you want to find out more about the Television Board and how to apply for a Television Licence.

It is important to note that holders of Television Licences may also be required to apply for a Spectrum Licence from the Commission to use allocated radio frequencies. Please contact the Commission for more information.

Television Board

Apply for a Television Licence